PAS outpatients Optimisation solutions – ~50 PAS Audit reports

USAGE

If your trust has recently gone live with EHR (Oracle Cerner Millennium), you may find that you are having issues with your existing build. This common problem not only leads to a high volume of helpdesk calls, it can also adversely impact reporting/billing, standard operational procedures and overall patient care. Cleaning up the domain to remove redundant build, such as clinics and appointment types, is a substantial job that can give rise to data quality issues and make system maintenance an ongoing challenge. 

This also means that operational staff may not benefit from the enhanced functionality and workflows available in Scheduling Management: the foundational software that’s used to plan, manage and book patient appointments. To help them manage these daily tasks more efficiently, the e-Health team has developed a unique catalogue of Scheduling Management audit reports as part of an overall PAS scheduling optimisation managed service.  

This service, which has been successfully deployed at a number of NHS trusts, offers a pre-defined project plan and change control process. The e-Health build team runs audits, applies best-practice fixes and corrects the build based on report data. Reports are then re-run as part of the validation and sign-off process, ensuring that you are left with a fully functional build.

BENEFITS

  • Complex workflow solutions (e.g. ward attenders, non-theatres, regular day admissions, post-admission follow-ups, etc)

  •  Advanced technical problem-solving and troubleshooting capabilities

  • Team of e-Health solution architects with extensive PAS technical knowledge

  • Fully managed service and deployment strategies for new EPR PAS deployments

  • Deployment expertise in original PAS (appointment book) and revenue cycle (RPAS)

  • Consultation on recommended best-practices design and lessons learned from previous deployments 

  • Full PAS design and build solutions

  • Structured change process
  • Improve capacity managements and slot utilisations

  • Management and audit scripts for displaced patients

  • Improved back-office and operational processes

  • Optimisation solutions to clean up redundant configuration, resolve current issues and assure ease of maintenance moving forward

  •  In-house built clinical management tool

  • Coordination of displaced patient and custom audit reports

  •  Proven track record of delivering all stages of the PAS implementation lifecycle for multiple NHS trusts

  • In-house developed optimisation products

  •  Reduced number of calls raised to helpdesk

  • Improved reporting (e.g. cashing up clinics and outcome appointments)

  •  Solutions to reduce overall DNA rates

  • Improved overall scheduling management system usability for trust operational staff

  •  Mitigated data quality issues

SCOPE

There are many dependencies and a specific sequence of build steps within the PAS module. Report corrections are performed in a structured approach to ensure existing functionality is not impacted.    

Sample reports:

  • Report 5 – Appointment Types no longer used
  • Report 6 – Order and appointments mismatch